General terms and conditions of sale for the Mes bagages service

As of 17/03/2026

For the door-to-door service, you choose the date, time slot and location at which you would like us to collect your baggage. You can book your service the day before noon on the day you would like us to collect your baggage. The driver will go to the collection point with the packaging (except for ski equipment) and the label for your baggage. If you have selected the upstairs option, the driver will go to your doorstep, otherwise he will go to the front of your house / building / residence.

For the point relais offer, you can book your service 5 days before the day of the drop-off in one of our 15,000 points relais. Two days before your drop-off date, you will receive the labels to affix to your baggage, so that you can drop it off at the relay point of your choice. Your baggage will be delivered within 3 days. You will be notified of the arrival of your baggage and will have 7 days to collect it. You can reserve your service 5 days before the day of the desired drop-off at one of our 15,000 relay points.

Passengers may, on the occasion of their journey, carry personal objects or effects, such as clothing, household linen, toiletries, books, magazines or press articles, assigned to a travel purpose as registered luggage which they entrust to SNCF Voyageurs for payment as part of the service.

Objects or effects whose transport constitutes a commercial operation and those intended for sale are not accepted.

Group baggage is not dealt with in this document. It is covered by the provisions of article 3.4 "Offer for Group Travel". - Volume 3 "Fare Range" of the "Passenger Fares " Passenger Fares (SNCF Voyageurs General Conditions of Sale) .

SNCF Voyageurs has developed the Mes bagages service offered by TGV INOUI, which is aimed at individual travellers, whether or not they have a ticket, who wish to have their baggage transported to their destination without the physical constraints. Through this service, SNCF Voyageurs undertakes to take charge of customers' baggage where and when they wish and deliver it to the address of their choice, to and from mainland France.

Baggage is accepted for carriage as part of the Mes Bagages service offered by TGV INOUI if its packaging, volume and weight enable it to be handled and transported quickly without difficulty or risk of damage by the agents responsible for operating the service.

The "Mes bagages" service comprises two offers:

• The door-to-door offer, for which SNCF Voyageurs undertakes to pick up and/or deliver the baggage in front of your building, house or residence (depending on the delivery location).
  The Point Relais offer, which allows customers to drop off and collect their baggage from one of our partner's 15,000 relay points.

2.1 Door-to-door offer

The only baggage accepted for check-in under thedoor-to-door offer is :

• Ordinary" baggage (maximum 10 items per order):
  The sum of the dimensions (length + 2 heights + 2 widths) of "ordinary" baggage must not exceed: 250 cm and 25 kg. Luggage will be packed in a protective bag provided by the driver.
  
• Skis, snowboards or ski equipment (maximum 5 units per order):
  To be transported, they must be handed over by the customer protected by a padded cover. The sum of the dimensions (length + 2 heights + 2 widths) of "ski" baggage must not exceed 300 cm and 25 kg. A maximum of 2 pairs of skis per bag.
  
• Bicycles (maximum 2 per order):
  Transport is reserved for standard bicycles, without electric assistance, weighing no more than 25 kg. Cargo bikes, tandems or other specific formats are not accepted. The sum of the dimensions (length + 2 heights + 2 widths) of "bicycle" baggage must not exceed 300 cm.
  Each bicycle must be packed in a special bag, brought by the driver on the day of collection. At the time of collection, the driver and customer together place the bike in the bag, which will remain open at the end. This packaging, similar to a protective bike cover, does not require the pedals to be removed or the handlebars to be aligned, but we strongly recommend that you protect any fragile parts of your bike.
  
• Wheelchairs (maximum 1 unit per order):
  Transport is reserved for non-motorised wheelchairs, delivered folded and weighing no more than 25 kg. The wheelchair will be packed in a protective cover provided by the driver.

For door-to-door transport, the number of units carried may not exceed 10.

2.2 Point relais offer

Only :

• Ordinary" baggage (maximum of 2 items per journey)

The sum of the dimensions (length + 2 heights + 2 widths) of "ordinary" baggage must not exceed: 250 cm and 20 kg.

For both offers, all baggage must have a label attached to the inside and outside of the baggage so that it cannot be detached during transport. The label must legibly indicate the name, delivery address and telephone number of the recipient.

Baggage that does not meet the above criteria will be refused at check-in and will therefore not be accepted by the carrier.

For anyone departing to another country after their baggage has been delivered, it is preferable to arrange delivery 48 hours before departure. SNCF Voyageurs will not cover the cost of re-routing to the country of destination. Similarly, for departures by train, we recommend delivery 48 hours before departure.

It is expressly agreed that the total value of each item of baggage and its contents must never exceed 500 euros. If possible, remember to secure your baggage with a padlock.

The customer therefore undertakes to check the value of each item of baggage before handing it over to the carrier for collection.

Furthermore, under no circumstances may the following items be stored in Baggage accepted:

• any goods covered by national and international regulations on dangerous products such as, but not limited to, ammunition, gases, flammable, radioactive, toxic, infectious or corrosive substances, lithium batteries, as well as any objects which, by their nature or packaging, may present a danger to drivers or handling personnel, the environment, the safety of transport vehicles, or damage other Baggage carried, vehicles or third parties;
• jewellery, timepieces, precious stones and metals, coins, currency, banknotes, financial or securities, securities or means of payment, debt securities or bills of exchange, gift vouchers, telephone cards or equivalents, as well as generally any paper document or other medium enabling a payment to be made that is fungible and/or subject to the legality of transporting funds; electronic equipment, furs, works of art and collectors' items, motor vehicles, wines and spirits (case of wine);
• all fragile objects;
• all types of medical equipment or medicines
• live or dead animals or creatures, plants, temperature-controlled goods or perishable foodstuffs, as well as any product subject to excise duty under suspension of duty;
• firearms, loaded or unloaded weapons of war or collectors' items, narcotics, psychotropic substances, works of art, objets d'art, antiques, publications or audiovisual media prohibited by any applicable law or regulation;
• responses to invitations to tender, pre-qualification files for the award of contracts and copies of examinations;
• all original and/or sensitive personal documents.

The "Mes bagages" service is available for baggage originating in and destined for mainland France, as well as certain islands accessible by road: Ile de Ré, Noirmoutier, Oléron and Corsica.

The service can be purchased :

• Door-to-door :
  • On the internet: https://mesbagages.sncf-connect.com/#/
  • At a station ticket office or SNCF shop to purchase the service. To make an appointment, call 3635 #41 and say "Bagages" (call not surcharged).
  • By telephone on 3635, #41 or say "Baggage" (not surcharged), to purchase and make an appointment.

• For the relay point offer:
  • Only on the website: https://mesbagages.sncf-connect.com/#/

Reservations for the Point Relais offer must be made between D-30 and D-5 (working days) before the desired drop-off date. Any request made outside these deadlines cannot be taken into account.

For both offers, payment and the collection and delivery details entered by the customer validate the order. Once the order has been placed, the customer receives an order confirmation email sent by the Mes bagages service as well as a payment confirmation. An e-mail confirming collection of the baggage will also be sent by the carrier (France Express and Geodis for the door-to-door service and Chronopost for the point relay service).

5.1. Door-to-door service

At the time of collection, the driver checks that the baggage corresponds to the information provided at the time of reservation: number, type and dimensions must comply with the collection slip. Only the baggage mentioned on this document will be collected. If the customer wishes to add extra baggage, they must place a new order.

The driver brings :

• transport labels, which they affix to the cover of each item of baggage when it is loaded ;
• 100% recyclable protective bags, suitable for baggage, pushchairs, bicycles or wheelchairs ;
• a clamp to secure the bag;
• two bag sizes are available, including one specially designed for bicycles.

Please note

• Luggage damaged at the time of collection will not be accepted. The driver will make reservations on the receipt and may modify or cancel the transport contract.
• If no upstairs option has been selected, the customer will have to hand over the Baggage at the entrance to their building, in front of their residence or in front of their house.

5.2 Relay point offer

The transport labels are sent to the customer's home address (the address entered during the purchase process) by the Chronopost service provider 2 days before the delivery date chosen by the customer. In the case of a return order, the labels are sent to a single address.

At the drop-off point, the relay point checks that the baggage corresponds to the information given at the time of booking: number, type and dimensions must be correct. Only the baggage ordered will be collected. If customers wish to add extra baggage, they will have to place a new order.

5.3. For both offers

Mandatory labelling by the customer :
Each item of baggage must be labelled with the customer's surname, first name, telephone number and delivery address. Also on a label or paper inside the baggage.

6.1 Door-to-door offer

Please note that baggage cannot be delivered more than 7 calendar days after collection.
You must make an appointment to collect and deliver your baggage:

• Either at 3635 #41 or say "Bagages" (toll-free call) during the service's opening hours (Monday to Saturday, 10am to 6pm), for all purchases made through 3635 and for all orders made in stations and shops
• Or online(https://mesbagages.sncf-connect.com) for purchases made online.

Appointments must be checked in no later than 12 noon on the day before the customer wishes to collect their baggage. It is the customer's responsibility to make an appointment for the collection of all their baggage for the initial order of the Service, but also, where applicable, after any addition of baggage to their initial order.
For all services carried out at the customer's home, the collection and delivery of the baggage will take place at the addresses provided by the customer.

It is therefore the sole responsibility of the client to provide precise addresses for the collection and delivery of baggage when making an appointment and to immediately inform SNCF Voyageurs, by calling 3635, #41 or say "Baggage" (toll-free call) of any changes that may affect them (within the limits set out in article 9), in order to be able to benefit from the Service.

Baggage is collected Monday to Friday from 8am to 5pm, except on public holidays and days when traffic is banned by the competent authorities. Customers may choose to have their baggage collected during a four-hour period between 8am and 5pm. The availability of collection times depends on the postcode.

Collection of baggage/bulky goods

Customers receive a message (SMS or email) on the day of delivery, informing them of the scheduled time slot and offering delivery tracking via the vehicle's geolocation.

The transport receipt is also signed electronically via an on-board terminal, unless there are any (precise and detailed) reservations regarding the condition of the luggage or any damage noted.

Pick-ups and deliveries take place between 8am and 1pm, or between 1pm and 5pm, Monday to Friday. Collections can also be scheduled on Friday mornings, but in this case the first possible delivery date will be the following Monday. If the collection takes place on a Friday afternoon, delivery will be made on the following Tuesday.

Customers are informed of the scheduled collection slot the day before, and any changes can be requested up to 12 noon on the day before collection or delivery.

6.2 Baggage delivery conditions

6.2.1 Door-to-door offer

Luggage is delivered on a half-day basis, Monday to Friday from 8am to 1pm or from 1pm to 5pm and on Saturdays from 8am to 12pm (excluding public holidays and days when traffic is banned by the relevant authorities).

6.2.2 Relay point offer

Upon arrival of the baggage at the destination Point Relais, the customer will receive notification of its availability.

If the baggage is not collected within this time, it may be returned or be subject to a special procedure, with no guarantee that it will be kept. Your baggage will be delivered within a maximum of 3 working days. You will be notified of the arrival of your baggage

Customers will be notified when their baggage arrives and have a maximum of 7 calendar days to collect it.

7.1. Door-to-door offer

The price of the service varies according to the VAT rate applied. If the customer has a train ticket associated with the Mes bagages service, the VAT rate applied is 10%. If the customer does not have a train ticket, the VAT rate will be 20%.

A 15% discount is applied to products for customers with a Carte Avantage or loyalty card. However, this reduction does not apply to the transport of wheelchairs (which already benefit from a reduced fare).

Here are the fares for the different types of baggage and options:

• 1 ordinary baggage item
  • Price incl. VAT (with train ticket): €65
  • Price with Carte Avantage: €55
  • Price with GVLC: €52
• 2 ordinary items of baggage
  • Price incl. VAT (with train ticket): €54.5
  • Price with Carte Avantage: €46.5
  • Price with GVLC: €43.5
• From 3 ordinary baggage items
  • Price incl. VAT (with train ticket): €45
  • Price with Carte Avantage: €38.3
  • Price with GVLC: €36
• Wheelchair
  • Price incl. VAT (with train ticket): €39
• Skis
  • Price incl. VAT (with train ticket): €165
  • Price with Carte Avantage: €140
  • Price with GVLC: €132
• 2 skis and more
  • Price incl. VAT (with train ticket): €140
  • Price with Carte Avantage: €119
  • Price with GVLC: €112
• Bikes
  • Price incl. VAT (with train ticket): €209
  • Price with Carte Avantage: €178
  • Price with GVLC: €167
• Additional baggage (combined with bulky items)
  • Price incl. VAT: €20 (regardless of fare)
• Upstairs option (per bag)
  • Price incl. VAT: €6.6 (regardless of fare)
• Island accessible by road option
  • Price incl. VAT: €27 (whatever the fare)
• Corsica option
  • Price incl. VAT: €85 (whatever the fare)
• Island option accessible by road (bulky)
  • Price incl. VAT: €38 (whatever the rate)
• Corsica option (bulky)
  • Price incl. VAT: €116 (whatever the rate)
• Saturday morning option
  • Price incl. VAT: €7.2 (whatever the tariff)

Fares are subject to specific VAT conditions and discounts applicable to customers with a Carte Avantage or loyalty card.

7.2 Relay point offer

For the relay point offer :

• Point relais
  • Customer price incl. VAT: €38

This option is available from the 1st floor upwards, provided the building has a lift. It can be selected for collection, delivery or both.

It is offered subject to the following conditions:

• Maximum 3 units
• Maximum total weight of shipment: 75 kg
• Maximum weight per item of luggage: 25 kg,
• Shipment dimensions must not exceed 2 metres (length + width + height combined).
• Bicycles will not be taken upstairs.

9.1. Door-to-door offer

Any change to the customer's order must be made no later than 12 noon (working days) before the collection date, by telephone on 3635 #41 (toll-free) or on thewebsite(https://mesbagages.sncf-connect.com).

Order cancellations are possible up until 12 noon (working days) before the baggage collection date.

Beyond these limits, no modification or exchange, no cancellation will be possible (including a change in the place of collection or delivery of the baggage).

In the event of a dispute, you can contact Customer Service on 3635 #41 (toll-free).

9.2 Relay point offer

Any change to the customer's order must be made no later than 5 (working days) before the drop-off date at the relay point.

10.1. Mes bagages offered by TGV INOUI

SNCF Voyageurs takes all appropriate measures to ensure that the Service is provided under optimum conditions. However, SNCF Voyageurs may not under any circumstances be held liable for any failure to perform or improper performance of all or part of the services provided for in the contract, which is attributable either to the Client, or to the unforeseeable and insurmountable act of a third party outside the contract, or to a case of force majeure. More generally, if SNCF Voyageurs were to be held liable, the latter could under no circumstances agree to pay any compensation for indirect damage; with regard to direct damage, and subject to the following paragraph, no compensation will be paid if the existence and/or quantum of the damage is not established.
However, even in the absence of proof of the loss, the compensation set by regulation no. 1371/2007 of the European Parliament and of the Council of 23 October 2007 will be applied, in a unit of account known as "Special Drawing Rights or SDRs".

10.2 For the Door-to-door offer

At the date of entry into force of these General Terms and Conditions, the amount of compensation provided for by the regulations, after conversion into euros, is as follows:

• in the event of a delay in delivery of more than 48 hours: reimbursement of the service.
• in the event of loss: €500 per item of luggage, ski equipment, bicycle or wheelchair.
• in the event of damage to Baggage: €100 for standard baggage.

10.3 For the Relay Point offer

At the date of entry into force of these General Terms and Conditions, the amount of compensation provided for by the regulations, after conversion into euros, is as follows:

• in the event of a delay in delivery of more than 48 hours: reimbursement of 50% of the service.
• in the event of loss: €360 per baggage item
• in the event of damage to Baggage: €100 for standard baggage

10.4 Common to both offers

It is expressly agreed that the total value of each Baggage item and its contents must never exceed €500. Consequently, the customer undertakes to check the value of each item of Baggage before handing it over to the carrier for collection.

Checking baggage on collection and delivery.

On delivery of the baggage, the customer expressly undertakes to check the number and condition of the baggage. The delivery slip must be dated and signed, and any anomalies, damage or deterioration identified (missing or excess baggage, damage, etc.) must be mentioned on it. Reservations on the delivery slip must be precise and specific in order for the claim to be taken into account.
In addition, within 7 working days (not including public holidays) of delivery, customers must report any anomaly, damage or deterioration to the baggage that they have noticed by telephone to customer service (3635 #41) or via the following form: https://mesbagages.sncf-connect.com/contact/

In its capacity as data controller, SNCF Voyageurs (SNCF Voyageurs - 1 rue Camille Moke - 93200 Saint -Denis) and its subsidiary CRMS Services in charge of marketing and customer relations, process a certain amount of personal data in connection with the subscription to the "Mes bagages" service, which is the subject of this Contract and enables a customer to have one or more items of baggage collected and delivered to the address of their choice, in accordance with the regulations in force and in particular regulation no. 2016/679, known as the General Data Protection Regulation, and law no. 78-17 of 6 January 1978 relating to information technology, files and civil liberties, as amended by law no.n°2018-493 of 20 June 2018.

The purpose of this processing is as follows:

• Carrying out the "Mes bagages" service, its after-sales service and monitoring the progress of the service (with the legal basis of the performance of these general terms and conditions of sale),
• The sending of "newsletters" by e-mail and/or SMS relating to promotional or commercial information, including invitations to take part in competitions (with your consent as the legal basis). These newsletters may relate to services offered by "Mes bagages" or those offered by third parties. In the latter case, no personal data will be transmitted to the third party concerned (with your consent as the legal basis),
• The management of complaints (the legal basis for which is the performance of these general terms and conditions of sale),
• Carrying out satisfaction surveys concerning the quality of the "Mes bagages" service (the legal basis for which is the legitimate interest of the data controller, i.e. the continuous improvement of our service or recontacting you in the event of dissatisfaction on the basis of your consent).

The personal data collected is data enabling collection or delivery as well as invoicing data and connection data.

With the exception of the billing address, all personal data collected by SNCF Voyageurs is strictly necessary for the order and the provision of the service. The date of birth is an indicator enabling us to get to know you better. The billing address is used to avoid accounting errors by billing the customer at the correct postal address.

This personal data may be sent to the SNCF Voyageurs Marketing Department (and SNCF Mobilités subsidiaries where applicable) and to the following external organisations or sub-contractors:

• Geopart / Geodis: carrier
• Chronopost: carrier
• Acticall / SITEL: customer relations centre
• Cap Gemini: technical development of the website
• Kréalid: technical development of the website
• Satisfactory: production and measurement of customer satisfaction surveys

With the exception of the data mentioned above, the personal data provided is required to access the "Mes bagages" service.

Personal data is kept for a maximum of 2 years from the date of collection. However, certain data may be archived in order to establish proof of a right or contract or when required by legal or regulatory obligations. This data may only be archived for the time necessary to fulfil these legal or regulatory obligations or for a period not exceeding the statutory limitation period under common law.

Piano Analytics (AT Internet) cookies are exempt from the need to obtain consent, as indicated in CNIL Ruling no. 2020-091, insofar as they are strictly necessary for the proper operation of the site. You may refuse the processing of your personal browsing data by activating this option.

You have the right to access, rectify, limit, port, delete or oppose your personal data at any time by contacting our Data Protection Officer via the contact form by clicking here or by post at the following address: SNCF Voyageurs - Data Protection Team - 1-3 rue Camille Moke - CS 20012 - 93212 LA PLAINE SAINT DENIS CEDEX - France.

You also have the right to define directives relating to the conservation, deletion and communication of your personal data after your death, in accordance with the applicable legal framework.

In the event of a complaint, you may contact the Data Protection Officer (using the contact details given above). You also have the right to lodge a complaint with a supervisory authority (CNIL).

12.1. Door-to-door service

The Mes bagages service is available to passengers without a train ticket, although the VAT rate applied is 20% (compared with 10% for passengers with a train ticket).

In this case, the prices charged for the door-to-door service are as follows:

• 1 ordinary item of baggage
  • Customer price incl. VAT: €71
• 2 ordinary items of baggage
  • Customer price incl. VAT: €119
• 3 or more pieces of ordinary baggage
  • Customer price incl. VAT: €148
• Wheelchair
  • Customer price incl. VAT: €43
• Skis
  • Customer price incl. VAT: €180
• 2 skis and more
  • Customer price incl. VAT: € 305
• Bikes
  • Customer price incl. VAT: €228
• Additional baggage (associated with a bulky item)
  • Price incl. VAT: €20 (regardless of fare)
• Upstairs option (per bag)
  • Price incl. VAT: €7 (regardless of fare)
• Island option
  • Price incl. VAT: €29 (whatever the fare)
• Corsica option
  • Price incl. VAT: €92 (whatever the fare)
• Island option (bulky)
  • Price incl. VAT: €42 (whatever the tariff)
• Corsica option (bulky)
  • Price incl. VAT: €126 (whatever the rate)
• Saturday morning option
  • Price incl. VAT: €8 (whatever the tariff)

A 15% reduction on products is applied to "Carte Avantage SNCF" customers or members of the SNCF Voyageurs loyalty programme. This reduction does not apply to the transport of wheelchairs (which already benefit from a reduced fare).

12.2 Point relais offer

• Point relais
  • Customer price incl. VAT: €38

For full insurance details and pre-contractual documents: https://mesbagages.sncf-connect.com/assurance-bagages/

As part of the Mes Bagages service offered by TGV INOUI, each item declared (Luggage, Skis/Snowboards, Bicycles) and listed on the Membership Certificate is individually covered under the insurance associated with the service. The following cover applies subject to compliance with the General Terms and Conditions of Sale, and is in addition to the compensation provided by the Mes bagages SNCF service.

13.1. Nature of cover and maximum cover amounts

Each insured item benefits from the following cover:

a) Delay in delivery

In the event of a proven delay in delivery, the customer may be entitled to compensation:

• Up to €100, on presentation of invoices, for costs incurred in order to obtain essential goods:
  • toiletries
  • emergency clothing,
  • laundry costs.

OR

• Up to €100, on presentation of invoices, for the hire of replacement equipment:

  • skis
  • snowboard
  • bicycle (excluding any accessories).

Cover is limited strictly to the cost of hiring equipment to replace that whose delivery has been delayed.

b) Loss or theft

In the event of loss or theft of an insured item, and after payment of the flat-rate compensation due by the Mes bagages service in accordance with article 10 of these GCS, the insurance provides for :

• Up to €740 in compensation (€500 paid by SNCF Mes bagages + €240 additional insurance), on presentation of invoices for the item and/or its contents.

OR

• Flat-rate compensation of €150, if the customer is unable to provide any supporting invoices when claiming compensation.

c) Damage

• Flat-rate compensation of €100: in the event of damage during transport as part of the service.

13.2 Conditions of application (common to both offers)

• Insurance compensation is paid only after the Mes bagages SNCF service has taken charge of your baggage (24-hour delay, damage, loss, etc.).
• Compensation amounts may not exceed the ceilings indicated above.
• Cover applies to each item individually declared, within the limit of the units specified when the order was placed and shown on the Membership Certificate.
• The insurance does not cover goods excluded under the Mes bagages service (see exhaustive list of exclusions in section 2).

This programme is valid for both our Door to Door and Point Relais offers.

The sponsorship programme is open to all customers who have placed at least one order in the last twelve months. It entitles the sponsor to a credit of twenty euros and the sponsored customer to a discount of fifteen euros (amounts subject to change). Each referral can only benefit once and must create a customer account.

The referrer has a personal referral code valid for one year, up to a limit of ten uses per 10 separate referrals. A kitty is then created for the sponsor and credited after validation of the sponsoree's order. The kitty can be used in whole or in part in the form of a discount voucher up to an annual limit of €200, with the obligation to pay a minimum of €1 out of pocket to ensure that the amount left to pay is not zero.

The sponsor contacts customer service to use their kitty and receive a voucher code for the amount of their choice by e-mail.