General terms and conditions of sale for the Mes bagages service

Passengers may, on the occasion of their journey, transport objects or personal effects, such as clothing, household linen, toiletries, books, magazines or press articles, assigned to a travel purpose as checked baggage which they entrust to SNCF Voyageurs for a fee as part of the Mes Bagages service by TGV INOUI.

Objects or effects whose transport constitutes a commercial operation and those intended for sale are not accepted.

Group baggage is not covered by this document. They are covered by the provisions set out in article 3.4 "Offer for Group Travel" - Volume 3 "Fare Range" of the " Passenger Fares (SNCF Voyageurs General Conditions of Sale ").

SNCF Voyageurs has developed the Mes bagages service offered by TGV INOUI, which is aimed at individual travelers with or without a ticket, who wish to have their luggage transported to their destination without having to take on the physical constraints. Through this service, SNCF Voyageurs undertakes to take charge of customers' baggage when and where they wish, and deliver it to the address of their choice, to and from mainland France.
The driver is obliged to pick up or deliver the baggage in front of your building, house or residence (depending on the delivery location).

The Mes bagages service offered by TGV INOUI accepts baggage whose packaging, volume and weight enable it to be handled and transported rapidly without difficulty or risk of damage by the agents in charge of operating the service.

Only :

• Ordinary" baggage (maximum 10 units per order):
  bags, soft travel cases (with zipper), hard cases, ultra-compact backpacks and strollers (cartons are not accepted). The sum of the dimensions (length + 2 heights + 2 widths) of "ordinary" baggage must not exceed: 250 cm and 25 kg. Luggage must be packed in a protective bag provided by the driver.
  
• Skis, snowboards or ski equipment (maximum 5 units per order):
  To be transported, they must be delivered by the customer protected by a padded cover. The sum of the dimensions (length + 2 heights + 2 widths) of ski baggage must not exceed 300 cm and 25 kg. A maximum of 2 pairs of skis per bag.
  
• Bicycles (maximum 2 units per order):
  Transport is reserved for standard bicycles, without electric assistance, weighing no more than 25 kg. Cargo bikes, tandems or other specific formats are not accepted. The sum of the dimensions (length + 2 heights + 2 widths) of "bicycle" baggage must not exceed 300 cm.
  Each bike must be packed in a special bag, brought by the driver on the day of collection. On collection day, the driver and customer together place the bike in the bag, which remains open at the end. This packaging, similar to a bike cover, does not require the removal of the pedals or the alignment of the handlebars. It is nevertheless strongly recommended to protect any fragile parts of your bike.
  
• Wheelchairs (maximum 1 unit per order):
  Transport is reserved for non-motorized wheelchairs, delivered folded and weighing no more than 25 kg. The wheelchair will be packed in a protective cover provided by the driver.

No more than 10 wheelchairs may be carried in a single transport.

All baggage must be fitted with a label attached to the inside and outside of the bag in such a way that it cannot be detached during transport. The label must clearly indicate the name, delivery address and telephone number of the recipient.

Baggage that does not meet the above criteria will be refused at check-in and will not be accepted by the carrier.

For anyone leaving for another country after their baggage has been delivered, it is preferable to arrange delivery 48 hours before departure. SNCF Voyageurs will not cover the cost of re-routing to the destination country. Similarly, for departures by train, we recommend delivery 48 hours before departure.

It is expressly agreed that the total value of each item of baggage and its contents must not exceed 500 euros. Luggage must be padlocked.

The customer therefore undertakes to check the value of each item of luggage before handing it over to the carrier for collection.
For home collection and delivery: each customer can use the Mes bagages service to transport a maximum of 10 items (with a non-cumulative limit of 10 "ordinary" items, 5 "skis, snowboards", 2 "bicycles" and 1 "wheelchair").

Furthermore, the following items may not be stored in accepted baggage:

• All goods covered by national and international regulations on dangerous goods, such as, but not limited to, ammunition, gases, flammable, radioactive, toxic, infectious or corrosive substances, lithium batteries, as well as all objects which, by their nature or packaging, may present a danger to drivers or handling personnel, the environment, the safety of transport vehicles, or damage other baggage carried, vehicles or third parties;
• Jewelry, timepieces, precious stones and metals, coins, currency, banknotes, financial or securities, securities or means of payment, debt instruments or bills of exchange, gift vouchers, telephone cards or equivalents, as well as in general any paper document or other medium enabling payment to be made that is fungible and/or subject to the legality of transporting funds; electronic devices, furs, art objects and collectors' items, motor vehicles, wines & spirits (case of wine).
• All fragile objects
• Any type of medical equipment or medication.
• Living or dead animals or creatures, plants, temperature-controlled goods or perishables, as well as any product subject to excise duty under suspension of duty;
• Firearms, loaded or unloaded weapons of war or collectors' items, narcotics, psychotropic drugs, works of art, objets d'art, antiques, publications or audiovisual media prohibited by any applicable law or regulation;
• Responses to invitations to tender, pre-qualification files for the award of contracts and copies of examinations,
• All original and/or sensitive personal documents.
• All types of computer equipment.

The transport service is available for baggage originating in and destined for mainland France, as well as certain islands accessible by road: Ile de Ré, Noirmoutier, Oléron and Corsica.

The service can be purchased :

• Online: https: //mesbagages.sncf-connect.com/#/
• At a station ticket office or SNCF store to purchase the service. You can then make an appointment by calling 3635 #41 or say "Bagages" (call not surcharged).
• By calling 3635, #41 or say "Bagages" (not surcharged), to purchase and make an appointment.

Payment and the collection and delivery details entered by the customer validate the order. Once the order has been placed, the customer receives an order confirmation email from the Mes bagages service, as well as a payment confirmation. An e-mail confirming collection of the baggage will also be sent by our carrier France Express (Geodis / Geoparts).

At the time of collection, the driver checks that the baggage corresponds to the information given at the time of reservation: number, type and dimensions must comply with the collection slip. Only the baggage listed on this document will be picked up. If the customer wishes to add further baggage, a new order must be placed.

Mandatory labelling by the customer:
Each item of luggage must be labelled with the customer's surname, first name, telephone number and delivery address. Also on a label or paper inside the luggage.

The driver brings :

• Transport labels, which he affixes to the cover of each piece of luggage when it is loaded.
• 100% recyclable protective bags, suitable for luggage, strollers, bicycles or wheelchairs.
• A clamp to secure the bag
• Two bag formats are available, including one specially designed for bicycles.

Please note

• Luggage damaged at the time of collection will not be accepted. The driver will make reservations on the receipt and may modify or cancel the transport contract.
• If an upstairs option has not been selected, the customer must leave the bag(s) at the entrance to his building, in front of his residence or in front of his house.

Please note that baggage cannot be delivered more than 7 calendar days after collection.
Appointments for baggage collection and delivery must be made :

• Either by calling 3635 #41 or "Bagages" (toll-free) during service opening hours (Monday to Friday, 9am to 8pm and Saturday, 9am to 7pm), for all purchases made via 3635 and for all orders placed in stations and stores.
• Or on the Internet(https://mesbagages.sncf-connect.com) for purchases made online.

Appointments must be registered no later than 12 noon the day before the customer's requested collection date. It is the customer's responsibility to make an appointment for the collection of all their baggage for the initial order of the Service, but also, where applicable, after any addition of baggage to their initial order.
For all home delivery services, Mes bagages will be collected and delivered to the addresses provided by the customer.

It is therefore the sole responsibility of the customer to provide precise addresses for collection and delivery of baggage when making an appointment and to immediately inform SNCF Voyageurs, by calling 3635, #41 or say "Baggage" (toll-free call) of any changes that may affect them (within the limits set out in article 9), in order to be able to benefit from the Service.

Baggage is collected Monday to Friday from 8am to 5pm, except on public holidays and days when traffic is banned by the relevant authorities. Customers can choose to have their baggage collected within a four-hour window between 8am and 5pm. The availability of collection time slots depends on postal codes.

Baggage delivery conditions :

Luggage is delivered in half-day slots, Monday to Friday from 8am to 1pm or 1pm to 5pm and Saturday from 8am to 12pm (excluding public holidays and days when traffic is prohibited by the relevant authorities).

Collection of luggage/bulky items

The customer receives a message (SMS or email) on the day of delivery, informing him of the scheduled time slot and offering delivery tracking via vehicle geolocation.

The transport receipt is also signed electronically via an on-board terminal, unless there are reservations (precise and detailed) concerning the condition of the luggage or damage noted.

Pick-ups and deliveries take place between 8am and 1pm, or between 1pm and 5pm, Monday to Friday. Collections can also be scheduled for Friday morning, but in this case the first possible delivery date will be the following Monday. If collection takes place on Friday afternoon, delivery will be made on the following Tuesday.

Customers are informed of the scheduled collection slot the day before, and any changes can be requested up to 12 noon on the day before collection or delivery.

The price of the service varies according to the VAT rate applied. If the customer has a train ticket associated with the Mes bagages service, the VAT rate applied is 10%. If the customer does not have a train ticket, the VAT rate is 20%.

A 15% discount is applied to products for customers with a Carte Avantage or loyalty card. However, this reduction does not apply to wheelchair transport (which already benefits from a reduced rate).

Here are the rates for the different types of baggage and options:

• 1 ordinary baggage item
  • Price incl. VAT (with train ticket): €65
  • Price with Carte Avantage: €55
  • Price with GVLC: €52
• 2 ordinary baggage items
  • Price incl. VAT (with train ticket): €54.5
  • Price with Carte Avantage: €46.5
  • Price with GVLC: €43.5
• From 3 ordinary baggage items
  • Price incl. VAT (with train ticket): €45
  • Price with Carte Avantage: €38.3
  • Price with GVLC: €36
• Wheelchair
  • Price incl. VAT (with train ticket): €39
• Skis
  • Price incl. VAT (with train ticket): €165
  • Price with Carte Avantage: €140
  • Price with GVLC: €132
• 2 skis and more
  • Price incl. VAT (with train ticket): €140
  • Price with Carte Avantage: €119
  • Price with GVLC: €112
• Bikes
  • Price incl. VAT (with train ticket): €209
  • Price with Carte Avantage: €178
  • Price with GVLC: €167
• Additional baggage (combined with bulky items)
  • Price incl. VAT: €20 (regardless of fare)
• Upstairs option (per bag)
  • Price incl. VAT: €6.6 (regardless of fare)
• Road-accessible island option
  • Price incl. VAT: €27 (regardless of fare)
• Corsica option
  • Price incl. VAT: €85 (regardless of fare)
• Road-accessible island option (bulky)
  • Price incl. VAT: €38 (regardless of rate)
• Corsica option (bulky)
  • Price incl. VAT: €116 (regardless of rate)
• Saturday morning option
  • Price incl. VAT: €7.2 (regardless of rate)

Fares are subject to specific VAT conditions and discounts applicable to customers with a Carte Avantage or loyalty card.

This option is available from the 1st floor upwards, provided the building is equipped with an elevator. It can be selected for collection, delivery or both.

It is offered subject to the following conditions:

• Maximum 3 units
• Maximum total weight of shipment: 75 kg
• Maximum weight per piece of luggage: 25 kg,
• Shipment dimensions must not exceed 2 meters (length + width + height combined).
• Bicycles are not accepted for upstairs transportation.

Any change to the customer's order must be made no later than 12pm (working days) before the collection date, by telephone on 3635 #41 (toll-free) or on the website (https://mesbagages.sncf-connect.com).

Order cancellations are possible up to 12pm (working days) before the collection date.

Beyond these limits, no modification or exchange, no cancellation will be possible (including a change in the place of collection or delivery of baggage).

In the event of a dispute, please contact customer service on 3635 #41 (toll-free).

10.1. Mes bagages offered by TGV INOUI

SNCF Voyageurs makes every effort to ensure that the Service is provided under optimum conditions. However, SNCF Voyageurs cannot be held liable for any failure to perform or improper performance of all or part of the services provided for in the contract, which is attributable either to the customer, or to the unforeseeable and insurmountable act of a third party outside the contract, or to a case of force majeure. More generally, if SNCF Voyageurs were to be held liable, the latter could under no circumstances agree to pay any compensation for indirect damage; with regard to direct damage, and subject to the following paragraph, no compensation will be paid if the existence and/or quantum of the damage are not established.
However, even in the absence of proof of damage, the compensation fixed by regulation no. 1371/2007 of the European Parliament and of the Council of October 23, 2007 will be applied, in a unit of account known as "Special Drawing Rights or SDRs".
At the date of entry into force of these General Terms and Conditions, the amount of compensation provided for by the regulation, after conversion into euros, is as follows:

• in the event of a delivery delay of more than 48 hours: reimbursement of the service.
• in the event of loss: €500 per item of luggage, ski equipment, bicycle or wheelchair.
• in the event of damage to baggage: €100 for standard baggage.

It is expressly agreed that the total value of each item of Baggage and its contents must never exceed 500 euros. The customer therefore undertakes to check the value of each item of Baggage before handing it over to the carrier for collection.

Checking baggage on collection and delivery.
Upon delivery of the baggage, the customer expressly undertakes to check the number and condition of the baggage. The delivery slip must be dated and signed, and any anomalies, damage or deterioration identified (missing or excess baggage, damage, etc.) must be noted. Reservations on the delivery slip must be precise and specific in order for the claim to be taken into account.
In addition, the customer must report any anomaly, damage or deterioration to the baggage within 7 working days (not including public holidays) of delivery, by calling customer service (3635 #41) or using the following form: https: //mesbagages.sncf-connect.com/contact/.

In its capacity as data controller, SNCF Voyageurs (SNCF Voyageurs - 1 rue Camille Moke - 93200 Saint -Denis) and its marketing and customer relations subsidiary CRMS Services, process a certain amount of personal data in connection with the subscription to the "Mes bagages" service, which is the subject of this Contract and enables a customer to have one or more baggage items collected and delivered to the address of his or her choice in accordance with the regulations in force and in particular Regulation no. 2016/679, known as the General Data Protection Regulation, and Law no. 78-17 of January 6, 1978 relating to information technology, files and freedoms, as amended by Law no. 2018-493 of June 20, 2018.

This processing pursues the following purposes:

• Carrying out the "Mes bagages" service, its after-sales service as well as monitoring the progress of the service (with the legal basis of the performance of these general terms and conditions of sale),
• The sending of "newsletters" by e-mail and/or SMS relating to promotional or commercial information, including invitations to take part in competitions (with your consent as the legal basis). These newsletters may relate to services offered by "Mes bagages" or those offered by third parties. In the latter case, no personal data will be transmitted to the third party concerned (with your consent as the legal basis),
• Claims management (with the legal basis of the execution of the present general terms and conditions of sale),
• Satisfaction surveys concerning the quality of the "Mes bagages" service (based on the legitimate interest of the data controller, i.e. the continuous improvement of our service or the recontacting of you in the event of dissatisfaction, based on your consent).

The personal data collected is data enabling collection or delivery, as well as billing and connection data.

With the exception of the billing address, all personal data collected by SNCF Voyageurs is strictly necessary for the order and delivery of the service. The date of birth is an indicator that enables us to get to know you better. The billing address is used to avoid accounting errors by billing the customer at the correct postal address.

This personal data may be sent to the SNCF Voyageurs Marketing Department (and SNCF Mobilités subsidiaries where applicable) and to the following external organizations or subcontractors:

• Geopart / Geodis: carrier
• Acticall / SITEL: customer relations center
• Cap Gemini: technical development of the website
• Kréalid: technical development of the website
• Satisfactory: production and measurement of customer satisfaction surveys

With the exception of the above-mentioned data, the personal data provided is required to access the "Mes bagages" service.

Personal data is kept for a maximum of 2 years from the date of collection. However, certain data may be archived in order to establish proof of a right or contract, or when required by legal or regulatory obligations. Such data may only be archived for as long as is necessary to fulfill such legal or regulatory obligations, or for no longer than the statutory period of limitation under common law.

Piano Analytics (AT Internet) cookies are exempt from the need to obtain consent, as indicated in CNIL Ruling no. 2020-091, insofar as they are strictly necessary for the proper operation of the site. You can refuse the processing of your personal browsing data by activating this option. To read more, click here: https://mesbagages.sncf-connect.com/politique-de-confidentialite.

You have the right to access, rectify, limit, port, delete or oppose your personal data at any time by contacting our Data Protection Officer via the contact form by clicking here or by post at the following address: SNCF Voyageurs - Équipe Protection des Données - 1-3 rue Camille Moke - CS 20012 - 93212 LA PLAINE SAINT DENIS CEDEX - France.

You also have the right to define directives relating to the conservation, deletion and communication of your personal data after your death, in accordance with the applicable legal framework.

In the event of a complaint, you can contact theData Protection Officer(using the contact details given above). You also have the right to lodge a complaint with a supervisory authority (CNIL).

The Mes bagages service is available to passengers without a train ticket, but the VAT rate applied is 20% (vs. 10% for passengers with a train ticket).

In this case, the prices are as follows:

• 1 ordinary baggage item
  • Customer price incl. VAT: €71
• 2 ordinary pieces of luggage
  • Customer price incl. VAT: €119
• 3 or more ordinary baggage items
  • Customer price incl. VAT: €148
• Wheelchair
  • Customer price incl. VAT: €43
• Skis
  • Customer price incl. VAT: €180
• 2 skis and more
  • Customer price: €305
• Bikes
  • Customer price incl. VAT: €228
• Additional luggage (associated with a bulky item)
  • Price incl. VAT: €20 (regardless of fare)
• Upstairs option (per bag)
  • Price incl. VAT: €7 (regardless of fare)
• Island option
  • Price incl. VAT: €29 (regardless of fare)
• Corsica option
  • Price incl. VAT: €92 (regardless of fare)
• Island option (bulky)
  • Price incl. VAT: €42 (regardless of rate)
• Corsica option (bulky)
  • Price incl. VAT: €126 (regardless of rate)
• Saturday morning option
  • Price incl. VAT: €8 (regardless of rate)

A 15% discount on products is applied to "Carte Avantage SNCF" customers or members of the SNCF Loyalty Program. This reduction does not apply to wheelchair transport (which already benefits from a reduced fare).