Contact

Do you have a disability or reduced mobility and would like to book train tickets for you and your companion, get advice on where to sit on board, information on the accessibility of our trains or even offers and services to make your journey easier?

Contact 3635 then press #45, or say "service" then "Accès Plus" (free service + call charge).

Are you disabled or have reduced mobility and need assistance to get on and off the train?

You can call on our station assistance service. It facilitates your journeys on the regional, national and international network.

For further information on the station assistance service, please contact Assist'enGare on 32 12 or on +33 (0)9 72 72 00 92 from abroad (free service + call charge).

Are you disabled or a person with reduced mobility and encountering a difficulty during your journey? Do you need emergency assistance?

You can call on the SNCF staff on board your train or in the station, either directly or through a third party.

In the event of difficulties concerning your assistance on the day of your journey, you can contact the Accessibility Emergency Line (LUA) 24 hours a day, 7 days a week, on 09 72 72 00 65 (free service + call charge).

Please note, however, that these numbers do not replace those of the relevant public emergency services: fire department (18), police (17), SAMU (15) and emergency services in Europe (112).

Have you encountered a problem during your trip and would like to make a claim that does not concern the assistance service?

You can send your complaint by post to the following address:
Service Relation Client SNCF Voyageurs, 62973 ARRAS Cedex 9

Would you like to tell us about a good experience or make a complaint about an assistance service?