Cookies

In this policy, the term ‘cookies’ refers to all types of trackers used on the Website, regardless of the technology employed (cookies, local shared objects, pixels, tracking links, fingerprinting, etc.).

Cookies are computer files stored and/or read on your device (for example, your computer, smartphone or tablet) when you visit the Website. Subject to the choices you have made, these files are automatically sent back during your subsequent visits to the Website.

Cookies do not allow us to identify you or to read the information contained in the files on your device, but they do record information relating to your browsing activity on the Website. The data obtained in this way enables us, in particular, to ensure the Site functions correctly, to measure its traffic, to improve our communication and your user experience, and to offer you personalised content.

When you visit the Website, various types of cookies are stored on your device. Some are set by us and others by third-party companies that are partners of the SNCF Group.

Our partners undertake not to set any cookies via the Website that do not comply with the regulations applicable in France.

The setting and use of cookies by these third-party partners are subject to their own privacy policies.

You will find a complete list of the cookies used on the Website, our third-party partners and their privacy policies in the cookie management module.

Some cookies are not essential for the Site to function. These are therefore subject to your consent. You may object to their use at any time via the cookie management tool.

The cookies we use serve the purposes described below.

2.1. Strictly necessary cookies (essential – not subject to your consent)

These cookies do not require your consent as they are essential for the Website to function properly.

In particular, they enable:

• the Website’s interface to function whilst you are browsing;
• protect the Website against bots, automated attacks and online fraud.

Certain audience measurement cookies may be considered strictly necessary when they are used solely to produce anonymous visitor statistics and do not allow you to be identified.

2.2. Preference cookies or cookies to enhance your user experience (subject to your consent)

These cookies enable us to remember your choices and preferences in order to offer you a personalised browsing experience.

They therefore enable us to:

• to provide you with relevant content;
• to improve your user experience and the smoothness of your browsing.
  

2.3. Analytics, audience measurement and performance cookies (subject to your consent – unless they are strictly necessary)

These cookies help us to understand how you access and use the Website, as well as to evaluate the performance of the content displayed.

In particular, they are used to:

• measuring traffic to the Site’s pages and content;
• analysing your interactions with this content;
• improve the relevance of the content offered;
• optimise the functioning and performance of the Website and, more generally, the user experience.

Audience measurement cookies do not require your consent when they are strictly necessary for the functioning of the Website (see section 2.1 above, ‘Strictly necessary cookies’).

Otherwise, we will seek your prior consent.

2.4. Personalised advertising cookies (subject to your consent)

These cookies record, in particular, information relating to your interests based on data collected whilst you are browsing the Website, other websites or social media, and on your interactions with adverts, the pages you have viewed and the links you have followed.

We and our partners use this information to:

• display personalised advertising content tailored to your interests on the Website;
• display personalised adverts relating to our services on other websites or apps;
• measure the performance and effectiveness of advertising campaigns;
• limit the frequency with which the same advert is displayed.

These advertising cookies are only placed if you give your consent.

2.5. Social media cookies (subject to your consent)

These cookies enable us and our partners to share information relating to your browsing activity (e.g. pages viewed, interactions with embedded content) with the social media platforms used on the Website.

The Website may also:

• contain links that allow you to share our Site’s content on your own social media platforms;
• display content from social media platforms or third-party services (e.g. videos hosted on an external site).

These social media cookies are only set with your consent.

3.1. Via the cookie banner or the cookie management module

The use of cookies that are not necessary for the proper functioning of the Website requires your consent. This is why you are asked to accept or refuse these cookies on a case-by-case basis when you first visit the Website.

By default, we store your cookie preferences on a given device for a maximum period of twelve (12) months. We will ask you to make a choice again once this period has expired.

If, in the meantime, you change your mind about the cookie preferences you have selected, you can update your choices at any time via the cookie management tool. Please note that this is accessible in the section above, as well as via the ‘Cookies’ section at the bottom of every page on the Website.

Withdrawing your consent does not have retroactive effect on any processing that has already taken place.

The use of cookies that are strictly necessary for the proper functioning of the Website does not require your consent. For this reason, these cannot be changed via the cookie settings module.

Please note that if you refuse certain types of cookies (such as preference cookies, for example), we will not be able to optimise your user experience on the Website and some content may not function correctly.

As they are strictly necessary for the proper functioning of the Website, Piano audience measurement cookies (Hybrid analytics) are not subject to your consent, in accordance with the guidelines issued by the CNIL in Decision No. 2020-091 of 17 September 2020.

However, you may refuse the use of these cookies by clicking the ‘Refuse’ button in the ‘Audience Measurement’ section of the cookie management module.

3.2. Via web browsers

You can block or delete cookies by adjusting your web browser settings as follows:

• Microsoft Edge
• Firefox
• Safari
• Google Chrome

For information about other web browsers, please visit the website of the relevant browser’s developer.

To find out more about how to manage cookies on your computer, please also visit the CNIL website.

If your browser is set to refuse or block cookies, you will not be able to access all the features of the Website.

3.3. Third-party partner cookies

When you first visit the Website, we inform you about the cookies set by our partners and obtain your consent for the use of these cookies. However, third-party partners remain responsible for ensuring that these cookies comply with the regulations applicable in France.

You can view the full list of our partners and their privacy policies in the cookie management module.

In the event that personal data is processed on the basis of cookies placed on your device, you have the following rights:

• the right to access your personal data;
• the right to rectify your personal data;
• the right to erasure of your personal data;
• the right to request the suspension of the processing of your personal data (right to object);
• the right to request the restriction of the processing of your personal data;
• the right to request the portability of your personal data;
• the right to decide what happens to your data after your death;
• the right to withdraw your consent, where the processing of your data is based on that ground.

Exercising your rights

If, after contacting us, you feel that your rights have not been respected, you also have the right to lodge a complaint with the CNIL.

Finally, with regard to data processing arising from cookies for which our partners are responsible, you will find details on how to exercise your rights in our partners’ privacy policies , which can be viewed in the cookie management module.