Max Jeune

Before contacting customer services, we recommend that you browse the FAQs. If you have a specific question that isn’t already answered there, please contact one of the authorised SNCF Voyageurs agencies.

You can also contact us by telephone, 7 days a week, from 9.00 am to 7.00 pm on 09 80 98 01 76 (standard rate call, available 7 days a week).

https://www.maxjeune-tgvinoui.sncf

A page will open and, in the white Max Jeune banner at the top of the page, click on the grey ‘My MAX Space’ button. A new page will open entitled “Log in with your details”. All you need to do is enter your email address and the password for your Max Jeune account, then click on the “Log in” button. You are now logged in to your MAX account. If you are using the mobile app, you can log out of your OUI.sncf account and enter all your details (MAX Jeune subscriber number, date of birth, etc.) or go directly to the OUI.sncf website.

You are now logged in to your MAX account.

If you are using the mobile app, you can log out of your OUI.sncf account and enter all your details (Max Jeune subscriber number, date of birth, etc.) or go directly to the SNCF Connect website.

The simulator allows you to check the Max Jeune trains for the next 30 days. Depending on your departure and arrival stations, it will tell you whether your Max Jeune service has ‘plenty of seats’, ‘a few seats left’ or is ‘already full’.

Check availability on the Max Jeune simulator via the website https://www.maxjeune-tgvinoui.sncf/

The Max Jeune subscription is available only to 16–27-year-olds.

By signing up for Max Jeune, you are committing to a minimum of 3 months, so you will not be able to cancel your season ticket during this initial period. Your Max Jeune subscription allows you to book a ticket free of charge for 100% of TGV and INTERCITÉS destinations requiring advance booking, as well as OUIGO high-speed services in France, from 30 days before departure. Certain trains during peak periods are not available to Max Jeune subscribers.

Max Jeune bookings open 30 days before departure and are for 2nd class. Additional seats are added throughout the month right up to the day before departure. Any journey that has been booked and not cancelled must be taken. Reminder text messages will be sent to you two days and one day before departure; you must then confirm or cancel your journey via your MAX account. You have until 5.00 pm on the evening before your departure to respond; otherwise, your journey will be cancelled.

You can book up to six journeys at the same time. As soon as you travel, one booking is released. A booking counter is available on Espace Max. You must choose your exact departure time (you are allowed only one daily departure from the same town); you cannot board a train without a ticket (for that particular train); and if you change your mind or are running late, you must cancel your ticket before departure.

You must present your original ID document on board the train.

The Max Jeune season ticket is a personalised, individual and non-transferable season ticket.

It is advisable to read the terms and conditions of the Max Jeune subscription carefully, particularly regarding cancellations.

The general terms and conditions of sale are available at https://www.maxjeune-tgvinoui.sncf/

In accordance with these General Terms and Conditions, both the payer and the subscriber (where the subscriber is not the same person as the payer) may cancel the subscription after three months from the date of subscription by contacting the Max Jeune subscription customer service team:

• via the ‘Cancellation’ section of the contact form, accessible by clicking on the ‘contact us’ link in the subscriber’s Max Area;
• via the ‘Other’ section of the contact form available in the Max Jeune area of authorised retailers’ online shops or mobile apps for the payer.

This cancellation request must be made at least seven days before the end of the current subscription month (month N) in order for the subscription to be cancelled at the end of the current subscription month corresponding to the date of the cancellation request (month N).