Expertise and know-how across the board

It's because performance is at the heart of our corporate culture that we manage to run 8,300 trains a day.

To make trains even more attractive, we aim for operational excellence. This involves methods, processes and innovations that enable us to continuously improve our regularity, punctuality and safety indicators. Our guiding principle is to constantly strive to do better, so that we can always go further, in complete safety.

Each organizing authority has its own specific needs. To build a transport and service offer adapted to the needs expressed by its customers, TER SNCF Voyageurs has set up a method and indicators that enable it to manage performance across the entire value chain: safety performance, economic performance, service quality and passenger satisfaction.

"We are constantly looking for ways to improve and innovate to better satisfy passengers and Organizing Authorities. In this continuous improvement process, the satisfaction surveys carried out by the Regions and TER SNCF Voyageurs are a valuable tool."

Grégory Dentant

TER Business Development Manager

In the field, our teams are committed every day to an approach of operational excellence to reduce the internal causes of irregularity and ensure the punctual running of trains, avoiding any inconvenience to passengers. These actions are bearing fruit, even though the external hazards we have to contend with (particularly climatic) are on the rise. even though the external hazards we have to contend with (particularly climatic) are on the rise. even though the external hazards we have to contend with (particularly climatic) are on the rise.

Every day, our agents are mobilized to accompany passengers, keep trains running and repair equipment.

The company attaches fundamental importance to teamwork, and offers its agents excellent training and attractive career paths.

A coordinated approach to operation and maintenance

The cost of rolling stock and the need to optimize its availability for passenger service mean that maintenance must be carefully managed. Our teams have the proven know-how to build the delicate link between maintenance and operation in each region, with concrete results.