The OPTIMUM PLUS class

The OPTIMUM PLUS Class is available to all customers holding an OPTIMUM PLUS fare, or a fare equivalent to OPTIMUM PLUS: Liberté OPTIMUM PLUS, negotiated or discounted OPTIMUM PLUS fares, subject to availability, from Monday to Friday, excluding public holidays and the Christmas and summer holidays (a period of 6 weeks in July and August, determined annually), on TGV INOUI trains on the Paris–Le Creusot, Paris–Lyon (Part Dieu and Perrache stations) and Paris–Saint-Étienne (Saint-Étienne Châteauroux).

Any passenger holding an OPTIMUM PLUS ticket and travelling at this fare has access to:

• a dedicated area on board TGV INOUI trains.
• to the Grand Voyageur TGV INOUI lounges, subject to the lounge’s opening days and times, at Lyon Part-Dieu and Paris Gare de Lyon stations.
• to an enhanced range of services and entertainment content on the Portail TGV INOUI. This non-refundable offer is available within France and on TGV INOUI services to Freiburg im Breisgau and Luxembourg. It is available by connecting to the SNCF_WIFI_INOUI network and logging in using your ‘Mon Identifiant SNCF’ or your ticket booking reference. For more information, please consult the Portail TGV INOUI’s terms and conditions of use, which can be accessed on board by connecting to the Wi-Fi.
• a dedicated Customer Service team accessible via the TGV INOUI bot ( bot.tgvinoui.sncf, under the ‘OPTIMUM’ section), allowing you to contact a dedicated adviser from Monday to Sunday, 7.00 am to 10.00 pm, by telephone or via online chat, after logging in with your Mon Identifiant SNCF or by entering the booking reference for a ticket at the OPTIMUM PLUS fare.
• a complimentary catering service, tailored to the time of day (depending on the train’s departure time: breakfast until 8.45 am, sweet or savoury snacks from 8.45 am to 10.50 am and from 1.45 pm to 6.45 pm, lunch from 10.50 am to 1.45 pm and dinner from 6.45 pm), served at your seat exclusively in the OPTIMUM PLUS area. Catering services are not provided in the event of a change to a fully booked train without a reserved seat or on an OUIGO train as part of the same-day exchange facility.
  Since 24 August, the OPTIMUM PLUS class has been available on the Paris–Saint-Étienne and Saint-Étienne–Paris routes. Passengers can therefore enjoy this premium service throughout their entire journey. For on-board services, assistance from a dedicated steward or stewardess and the in-seat catering service remain available on the Paris–Lyon section. These services are therefore available between Paris and Lyon, including for passengers continuing their journey beyond Lyon to Saint-Étienne.
• Passengers may easily exchange their ticket on the day of departure to travel on a fully booked train, provided the exchange is made on the day of departure and for the same journey. This exchange to a fully booked train is possible without a guarantee of a seat and is subject to the maximum number of standing places available. A passenger may be refused an exchange onto a fully booked train, particularly in the event of overcrowding that jeopardises passenger safety.

With the Carte liberté, enjoy a 45% discount on Flex Première 1st class or OPTIMUM PLUS class, calculated on the basis of the Flex Première 1st class fare, excluding any surcharges for OPTIMUM and OPTIMUM PLUS fares.

Guaranteed Exchange: The Guaranteed Exchange service applies to any exchange made on the day of departure. You may change to another train on the same day, on the same route as the original journey. It is possible to obtain a ticket on fully booked trains, but there is no guarantee of a seat and this is subject to the maximum number of standing places available. For holders of an OPTIMUM PLUS fare, the catering service is no longer provided following the exchange. Passengers may be refused the Guaranteed Exchange on a fully booked train, particularly in the event of overcrowding that jeopardises passenger safety. From 30 minutes before the original train’s departure, the number of exchanges is limited to one per customer. Exchanges are free of charge up to 30 minutes after departure. Tickets are neither exchangeable nor refundable from 30 minutes after departure.

Passengers holding an OPTIMUM PLUS ticket are entitled to a free exchange on the day of departure on OUIGO trains, solely on the day of departure and on the same route, using the TGV INOUI PRO app.

Once the ticket has been exchanged for an OUIGO train, the passenger is subject to OUIGO’s General Terms and Conditions of Sale. OUIGO tickets are non-exchangeable and non-refundable.

Quiet and Dedicated Area: Accessible to all holders of an OPTIMUM PLUS ticket, or tickets equivalent to OPTIMUM PLUS: Liberté OPTIMUM PLUS, negotiated or discounted OPTIMUM PLUS fares.

TGV INOUI Lounge: The Le Club TGV INOUI Grand Voyageur lounges are accessible to customers holding a same-day ticket and travelling on an OPTIMUM, OPTIMUM PLUS, Flex Première, Liberté 1re, Liberté OPTIMUM, Liberté OPTIMUM PLUS, negotiated or discounted^{1st Class}, OPTIMUM or OPTIMUM PLUS, PASS 1ère or MAX PRO 1ère, as well as to customers with a same-day ticket who hold a Le Club Grand Voyageur loyalty card, every day from Monday to Sunday, subject to the lounge’s opening hours, at the following stations: Bordeaux Saint-Jean, Lille Flandres, Lyon Part-Dieu, Marseille Saint-Charles, Nantes, Paris Est, Paris Gare de Lyon, Paris Montparnasse, Paris Nord, Rennes, Strasbourg.

Enhanced Portail TGV INOUI: The OPTIMUM section of the Portail TGV INOUI is a non-refundable offer available within France and on TGV INOUI services to Freiburg im Breisgau and Luxembourg. It is available by connecting to the SNCF_WIFI_INOUI network and logging in using your ‘Mon Identifiant SNCF’ or your ticket booking reference. For further information, please refer to the Portail TGV INOUI’s terms and conditions of use, which can be accessed on board by connecting to the Wi-Fi.

Dedicated OPTIMUM Customer Service: This service is available to all holders of an OPTIMUM PLUS ticket, or equivalent OPTIMUM PLUS tickets: Liberté OPTIMUM PLUS, negotiated or discounted OPTIMUM PLUS fares.
The dedicated Customer Service is accessible via the TGV INOUI chatbot and allows you to contact a dedicated advisor from Monday to Sunday (from 7.00 am to 10.00 pm for OPTIMUM PLUS customers) by telephone or via online chat, after logging in to ‘Mon Identifiant SNCF’ and providing details of an OPTIMUM PLUS ticket, or by entering the booking reference for an OPTIMUM PLUS ticket.

SNCF Voyageurs, a public limited company with a share capital of 157,789,960 euros, registered with the Bobigny Trade and Companies Register under number 519 037 584 – registered office: 1 rue Camille Moke, 93200 SAINT-DENIS