Direct ticket
If you purchase a ticket involving one or more connections, you may be entitled to specific new rights in the event of a delay in arriving at your final destination.
Updated on 17 July 2026
2-minute readWhat is a ‘Billet Direct’?
The Direct Ticket combines all the tickets for a journey comprising one or more connections, provided that the minimum and maximum connection times set by SNCF Voyageurs are observed and that the purchase is made in a single transaction.
The Direct Ticket therefore constitutes an end-to-end contract.
It guarantees passengers assistance in the event of a missed connection. It also entitles passengers tocompensation¹ based on the time of arrival at the final destination and the total ticket price.
Your journey involving a connection must be with TGV INOUI, OUIGO or INTERCITÉS, or regional trains operated by SNCF Voyageurs on :
- National routes;
- international routes operated by SNCF Voyageurs: Paris–Fribourg, Paris–Barcelona, Paris–Milan;
- the French sections of the following routes: France–Germany, France–Switzerland, France–Belgium, France–Luxembourg and France–Italy.
In the case of Eurostar, your journey must include connecting journeys operated exclusively by this carrier.
For further information, download the document on the rights and obligations of rail passengers.
Support in the event of a missed connection
Depending on your journey, find out what assistance andcompensation¹ you are entitled to if you miss a connection.
ASSISTANCE section
- Continuation of the journey: Free transfer to the next available train
- Return to the station of departure: Free re-routing to the station of departure + full refund of the journey
- Interruption of journey: Full refund of the journey (both used and unused sections)
- Waiting for a replacement train: Meal or snack and/or drink + Accommodation (and transport to the accommodation) if the journey is to continue the following day
COMPENSATION1 section
- Calculation of delay time: Delay calculated based on arrival time at the final destination
- Delay = actual arrival time at final destination – scheduled arrival time at final destination as shown on the ticket
- Calculation ofcompensation1: Compensation covering all journeys
ASSISTANCE Section
- Continuation of the journey: Transfer to the next available train at the customer’s expense
- Return to the station of departure: Return to the station of departure at the customer’s expense
- Interruption of journey: No refund for unused journeys
- Waiting for a replacement train: /
COMPENSATION1 section
- Calculation of delay time: The delay is calculated based on the arrival time of the train affected by the delay
- Delay = arrival time of the delayed train – arrival time shown on the ticket
- Calculation ofcompensation1: Compensation for the journey affected by the delay
Billet Direct: calculating your compensation
In the case of a through ticket, it is the delay on arrival at your final destination that counts. Yourcompensation¹ is calculated on the basis of the full price of your journey, regardless of the reason for the delay. Each carrier’scompensation rate1 is applied to the relevant leg of the journey, in accordance with the scale below.
Value of the voucher (calculated as a percentage of the ticket price paid for each journey)
TGV INOUI-INTERCITÉS
- less than 30 minutes’ delay at your final destination: /
- between 30 and 59 minutes’ delay at your final destination: 25%
- between 60 and 119 minutes’ delay at your final destination: 25%
- between 120 and 179 minutes’ delay at your final destination: 50%
- more than 180 minutes’ delay at your final destination: 75%
TGV INOUI international journeys
(Paris–Luxembourg, Paris–Fribourg, Paris–Barcelona, Paris–Milan)
- Less than 30 minutes’ delay at your final destination: /
- between 30 and 59 minutes’ delay at your final destination: 25%
- Between 60 and 119 minutes’ delay at your final destination: 25%
- between 120 and 179 minutes’ delay at your final destination: 50%
- more than 180 minutes’ delay at your final destination: 50%
OUIGO
- Less than 30 minutes’ delay at your final destination: /
- between 30 and 59 minutes’ delay at your final destination: /
- between 60 and 119 minutes’ delay at your final destination: 25%
- between 120 and 179 minutes’ delay at your final destination: 50%
- more than 180 minutes’ delay at your final destination: 50%
TER
- Less than 30 minutes’ delay at your final destination: /
- between 30 and 59 minutes’ delay at your final destination: /
- between 60 and 119 minutes’ delay at your final destination: 25%
- Between 120 and 179 minutes’ delay at your final destination: 50%
- more than 180 minutes’ delay at your final destination: 50%
1 refund in the form of a digital voucher that cannot be exchanged for cash in the event of a delay of less than 60 minutes
Header : © Seb Godefroy
See also : © © SNCF Voyageurs / Visuel réalisé avec la synergie de l'Humain et de l'IA / Matthieu Raffard