By telephone

Would you like to contact us by telephone? Find the right person to speak to.

Updated on 12 October 2026

5-minute read

36 35

Would you like to check traffic conditions, find out a train timetable, buy a ticket in France, make your journeys easier with our services, or track an order? Call 3635 for answers or to be put through to the relevant department for enquiries about your journeys with:

TGV INOUI
INTERCITÉS
TER
OUIGO
Transilien
GROUPS

Please note: for enquiries regarding your international journeys, please visit your transport operator’s website directly.

Give us a call

Call 36 35 7 days a week from 8 am to 8 pm (free service + cost of the call).

If you wish to call from abroad, dial 00 33 1 84 94 36 35 (cost of an international call).

Here are a few shortcuts # you can use:

3635 # 01 if you have a business subscription;
3635#63 for the Carte Avantage;
3635#65 for Max Actif or Max Actif +;
3635#75 for a journey in the Île-de-France region;
3635#21 for a group journey;
3635#45 for people with reduced mobility or disabilities;
3635#34 for the Loyalty Programme;
3635 #41 for the Mes bagages service;
3635#47 for the Junior & Cie service;
3635#22 for the Lost Property service;
3635#85 for the menu in English.

Check our peak times at the switchboard. This will help you make the most of your time when you want to call us.

Busy times from Monday to Thursday and on Sundays

low call volumes (recommended times to call): 12 noon to 4 pm
Moderate call volumes: 8.00 am to 12.00 pm and 4.00 pm to 6.00 pm
Busy periods (longer waiting times on the switchboard): 6 pm to 8 pm

Busy times on Fridays

Low call volume (recommended times to call): 12 noon to 4 pm
Moderate call volume: 8.00 am to 12.00 pm
Peak times (longer waiting times on the switchboard): 4 pm to 8 pm

Busy times on Saturdays

Low call volume (recommended times to call): 12 noon to 4 pm
Moderate call volume: 8.00 am to 10.00 am
Peak times (longer waiting times on the switchboard): 10.00 am to 12.00 pm and 4.00 pm to 8.00 pm

Passengers with disabilities or reduced mobility

Would you like to book train tickets for yourself and your companion, receive advice on seating on board, find out about the accessibility of our trains, or learn about the offers and services available to make your journey easier?

Contact our dedicated Accès Plus helpline, available every day from 8 am to 8 pm:

Dial 3635 (or, from abroad, 00 33 1 84 94 36 35 (cost of an international call)) then #45 ( free service + cost of the call).

Are you deaf or hard of hearing?

Contact our Accès Plus and OUIGO customer service advisers via our Rogervoice Relay Centre:

To contact our TGV-INTERCITÉS Accès Plus helpline, visit Rogervoice Accès Plus
For your journeys with OUIGO, go to Rogervoice on OUIGO.com

View the list of specific contacts

For your journeys within the region, on TER and Transilien services

Here you will find all the contact details you need to ask questions, make comments or lodge complaints. Our regional customer service advisers are here to help and support you.

TER Contacts

Transilien Contacts

A Transilien adviser is available every day from 7 am to 8 pm. The Transilien SNCF information line (free service plus the cost of a local call) is 36 58.

You can also contact Transilien Customer Services via Twitter @TransilienSav or the online form

Go to the SNCF Connect contact area

Safety and Emergency Alert

Do you need to contact us urgently?

Dial 31 17 for a safety-related enquiry (free from mobiles and landlines) or send us a text message (standard rate) to 31 17 7.

These two lines are available 24 hours a day, 7 days a week, across the entire national rail network.

3117 and 3117 7 are reserved for calls concerning safety, harassment, emergency services and assistance, and must not be used for commercial enquiries.

Terrorism

The emergency number service is equipped to deal with issues relating to terrorism. Operators have received special training in this area, and relevant calls are handled and followed up in a specific manner.

By telephone