In the event of a delay

    Has your train been delayed? Find out about the compensation policies of each operator and how to submit your claim to us.

    Updated on 17 June 20262-minute read

    Is your journey with a connection delayed?

    If you miss a connection, you will be offered an alternative arrangement at no extra cost.

    If your journey involves one or more connections, you may be entitled to specific new rights in the event of a delay on arrival at your final destination.

    Find out more about your journeys involving connections

    Who should I send my claim for compensation* to if my journey combines several SNCF Voyageurs offers?

    If your journey combines several SNCF Voyageurs offers, you can submit a single claim for compensation*.

    * Refund in the form of a digital voucher that cannot be exchanged for cash in the event of a delay of less than 60 minutes

    Submit a claim for compensation

    See also

    Request and claim

    Read more

    Questions and answers

    Read more

    Our contact points

    Read more

    Header : © Seb Godefroy

    See also : © © SNCF Voyageurs / Seb Godefroy / Matthieu Raffard