Group travel – FAQs

Our team is available to assist you from Monday to Friday, from 8.30 am to 6.00 pm (excluding public holidays). You can contact us:

• by telephone on 36 35, then press 2, then 3 (free service plus the cost of a local call). If you wish to call from abroad, dial 00 33 1 84 94 36 35 (cost of an international call), then press 2, then 3.
• online via our dedicated contact form.

For any enquiries regarding private hire (of carriages or an entire train), combined travel with associated services (catering, coach travel, etc.), special pricing (people with disabilities/university students, children’s trips, etc.) or for groups of more than 90 people, please use our quote request form directly .

Tickets are now on sale for all your journeys up to 2027!

• For groups of 10 to 90 people: book directly online via our SNCF Voyageurs Group Travel website .
  
• For groups of more than 90 people, private hire, special rates or additional services: please complete our quote request form so that one of our sales advisers can get back to you.
  
• For your TER journeys: you can book for up to 60 people (36 in the PACA region) independently on our SNCF Voyageurs Group Travel website.
  
• Above this limit, bookings must be made directly on the relevant TER’s regional website.
  
• For your Eurostar journeys: please contact the dedicated centre directly via the Eurostar Groups form.

Please note: group tickets are not available for OUIGO trains.

Our booking system does not allow you to book both the outward and return journeys in a single booking. To organise your full journey (outward and return), simply split your booking: first book your outward journey, then repeat the process for your return journey.

You can benefit from group fares:

• In France: on TGV INOUI, INTERCITÉS and TER Nomad trains, as well as on TER Fluo trains (with or without a booking).
• In Europe: to Spain, Italy, Belgium (Brussels), Luxembourg, Germany (Freiburg im Breisgau and SNCF Voyageurs joint services) and Switzerland (TGV Lyria).

Group discounts are guaranteed against the standard individual fare on the day and vary according to the age of the passengers, the ticket type chosen (Standard, Semi-Flex or Full Flex) and the type of train.

Depending on the passenger category [adult (aged 28 and over), young person (aged 12 to 27), child (aged 4 to 11), infant (under 4)], discounts range from 10 per cent to 60 per cent. Children aged 0 to 3 can travel free of charge without a seat, or are charged the child fare if a seat is booked.

TGV INOUI AND INTERCITÉS

• Adults: 10 per cent off the Standard (Semi-flex) or Full Flex individual fare for that day;
• Young people: 30 per cent off the Standard (Semi-flex) or Full Flex individual fare for that day;
• Children: 60 per cent off the Standard (Semi-flex) individual fare for that day and a guaranteed 30 per cent off the Full Flex individual fare for that day;

Children:

• without a separate seat (on an adult’s lap): free;
• with a separate seat: 60% off the Standard (Semi-flex) individual fare for that day and a guaranteed 30% discount on the Full Flex individual fare for that day.
  

TER WITH COMPULSORY BOOKING

TER Normandie (NOMAD) – booking required

• Adults: 10%–70% off the current individual adult fare, with the discount rate depending on passenger numbers;
• Young people: 30 per cent off the current adult group fare;
• Children: 60 per cent off the current adult group fare;
• Children (under 4): Without a seat: free. With a seat: 60% off the standard individual fare for that day.

TER GRAND EST (FLUO) – booking essential

• Adults: 30% off the standard fare;
• Young people: 50% off the standard fare;
• Children (aged 4 to 12 on the date of travel): an additional 50% off the young person’s fare for the relevant class;
• Children (under 4): free.

Discounts are subject to availability of seats at the various fare categories.

Bookings for an INTERCITÉS night train can be made directly on our SNCF Voyageurs Group Travel website.

Please note that the comfort categories available for groups are:

• Second class = travel in standard seats;
• First class = travel in a couchette.

To enhance your journey with an additional service (dedicated welcome, coach transfer, hostess, on-board catering or luggage handling), please submit your request via our online form.

Once your request has been approved, you can pay for the service with ease using the secure payment link provided in the confirmation email.

For further information, please see our Terms and Conditions of Sale.

It couldn’t be simpler: send us details of your project by completing our quote request form.

Our teams will assess your requirements and propose a tailored solution.

You can pay for the service with ease using the secure payment link provided in the confirmation email. For further details, please see our Terms and Conditions.

Place a booking online to give yourself time to organise your trip. You will receive an email confirming your booking, specifying the payment deadline (up to 46 days before departure, depending on your booking date).

Please note:

• Please be mindful of the expiry date; if payment is not received by the deadline, the booking option will be automatically cancelled and the train tickets will be made available for sale again.
• For TER journeys without a reservation or TER tickets connecting with a TGV INOUI, payment for all journeys is due immediately (reserving a seat is not permitted).
  

Your online bookings can be accessed via your customer account, under the ‘Pending bookings’ section.

Please note: if you submitted your enquiry to our Group Agency (via a quote request form), it will not appear in your online customer account. If you have any questions about your enquiry, please contact our sales advisers by telephone on 36 35, then press 2, then 3 (free service + cost of a local call) or online via our contact form. If you wish to call from abroad, dial 00 33 1 84 94 36 35, then press 2, then 3 (cost of an international call).

A booking can only be amended after payment has been made. It is possible to add or remove passengers.

Adding passengers:

Subject to availability, you may request to add passengers before the date of travel.

To make this change, please contact the Group Agency via the contact form.

Adding passengers does not guarantee that they will be seated near the original group. New seats are charged at the rate in force at the time of the change. You will be sent a supplementary quote along with a payment link to settle the cost of adding passengers.

Removing passengers:

You can request the removal of passengers before the date of travel. However, the group must still consist of at least 10 travellers after the change.

• If you are a corporate client, you can remove passengers yourself via your client portal, under the ‘My bookings’ tab, by selecting the relevant booking.
• If you are a private customer, please contact the Group Agency via the contact form.

Reducing the number of passengers is possible for journeys made, in whole or in part, on TGV INOUI, INTERCITÉS or TER trains where booking is compulsory.

For other journeys, it is not possible to reduce the number of passengers: the booking must be cancelled in full, subject to any cancellation fees, and a new booking must then be made at the fare applicable on that date.

Amendment or cancellation fees may apply, in accordance with the applicable fare conditions.

If you have booked online via the SNCF Voyageurs Group Travel website (or via your portal if you are an organisation):

• click on the link in the booking confirmation email
• or go to the SNCF Voyageurs Voyages en Groupe website, select the ‘Pending bookings’ tab, then choose the booking you wish to pay for and click on the ‘Pay pending booking’ button.

If you have booked via the Group Agency:

• please pay exclusively via the link in the option confirmation email sent by our team (these bookings are not visible online via your customer account).
  

You can pay for your package or booking by credit card (Visa, Mastercard or American Express) or by SEPA bank transfer via our partner Sharegroop.

Payment by credit card

• Payment for your booking is processed immediately.
• Each payment link is linked to a single booking: it is not possible to pay for multiple bookings using the same payment link.

Payment by SEPA bank transfer

• Payment by bank transfer is available only to customers in a SEPA member country.
• This payment method is available up to 19 days before the travel date and, in the case of an option, up to 6 days before it expires.
• A unique IBAN is generated for each booking. It must be used to pay for the booking to which it is linked and cannot under any circumstances be reused for another booking. It is therefore not possible to pay for multiple bookings using the same IBAN, even if the amount shown corresponds to the total sum due.
• When making your bank transfer, you must ensure that ‘Hipay’ is entered as the payee (Hipay is the payment institution that oversees interbank transactions carried out via our partner Sharegroop, on behalf of SNCF Voyageurs) and that you specify the exact amount of the order to be paid.
• It may take up to 5 working days for a SEPA bank transfer to be received. If the transfer is received after this time, it cannot be processed.

Please note: certain payment methods may no longer be available at the time of payment if there is insufficient time to process and receive the payment.

As part of the Electronic Invoicing Reform, invoices are gradually being sent in accordance with the new procedures.

However, certain situations still require specific handling and do not, at this stage, allow the invoice to be sent via an approved platform.
The method of sending your invoice therefore depends on your circumstances. Please find below the scenario that applies to your organisation and discover the procedures that apply to you.

General information:

• All orders placed up to 1 October 2026 will not be subject to electronic invoicing.
• For organisational customers, invoicing is not possible without an FCE code (Fiche Client Entreprise), which is essential once the option has been selected.

For private organisations based in France

Electronic invoices are automatically generated and sent within a maximum of 48 hours after payment, via the approved platform.

For organisational customers based in France who require an invoice to authorise expenditure

A PDF invoice showing the balance due is issued once the option has been selected. In this case, the expenditure commitment number must be provided by the client before payment for the option is made. It will be included in the invoice sent after payment to enable accounting reconciliation with the order. No electronic invoice will be issued; a proof of payment may be sent at the client’s request.

For public sector clients, this process is applied systematically and invoices are uploaded to the Chorus platform. Other organisational clients may request this when the option is activated.

For private and public sector organisations based abroad

Invoices are automatically generated and sent in PDF format by email (to the address specified in the Corporate Customer Profile) within a maximum of 48 hours after payment.

For organisational clients without a SIRET number / not subject to VAT in France

Invoices are automatically generated and sent in PDF format by email (to the address specified in the Business Customer Profile) within a maximum of 48 hours after payment. To change the email address associated with your Business Customer Profile, go to the “Edit my Business Customer Profile” tab

For private customers

The booking confirmation, payment receipt and train tickets serve as proof of purchase. A travel receipt can be downloaded from SNCF Voyageurs.com via your Passenger Account.

Note:

The FCE code is an internal SNCF code, consisting of 7 alphanumeric characters beginning with a C, which identifies the relevant legal entity for invoicing purposes.

Find out more about the FCE code.

Find out more about electronic invoicing via the dedicated FAQ

Your tickets are generated 11 days before the date of the first journey in your booking. You will be sent an email as soon as they are available, and you can also access them via your customer account, under ‘My bookings’, then ‘Download ticket’. To travel in accordance with the rules, each participant must have their e-ticket (either printed or on their smartphone), even though all tickets are in the name of the group leader.

The email confirming your option or booking does not constitute proof of travel, nor is it a ticket for the group of travellers. If you lose your tickets or do not receive them, you can download them from the SNCF Voyageurs website, under the “My tickets” section, from 11 days before the date of the first journey in your booking.

Creating an account on SNCF Voyageurs Group Travel allows you to quickly view your pending options and bookings, as well as manage your orders and pay online.

• If you are a private customer: your account is created instantly when you place your first order.
• If you are an organisational customer: select ‘I am an organisation’. It will take a short while to create and set up your account, particularly for the invoicing process.

Your SNCF Voyageurs Voyages en Groupe customer account is not linked to your other SNCF accounts.

If your order is amended or cancelled, the refund will be made via the payment method used when placing the order.

The refund amount will be stated in the email confirming the change or cancellation.

Refund conditions depend on the fare conditions of the tickets. For further information, please visit or consult our General Terms and Conditions of Sale.

For any post-journey claims, you can submit your claim within 60 days of your journey via our online claims form or by post to: SNCF Voyageurs Customer Services – Group Bookings, 62973 ARRAS Cedex 9.

Please note: If your journey consists of a TGV INOUI or INTERCITÉS train journey with a connection to a TER train, the procedure for making a claim is the same.

Seats reserved for people with disabilities and their guide or carer cannot be booked directly by the passenger themselves.

To book, please contact our Group Booking Office:

• via the quote request form;
• by telephone on 36 35, then press 2, then 3 (free service plus the cost of a local call; or 00 33 1 84 94 36 35, press 2, then 3, from abroad).

All TGV INOUI trains offer two areas designated for wheelchair users (UFR).

A maximum of two wheelchair users and their accompanying person may therefore travel, subject to the availability of these two dedicated UFR spaces.

If the TGV consists of two carriages, then up to four wheelchair users may be accommodated, subject to the availability of these dedicated wheelchair spaces; however, they will not travel in the same carriage, but will always be accompanied by their guide or carer.

If a person with a disability (PSH) in your group holds a Mobility Inclusion Card (CMI) for disability, then their guide or companion is entitled to a special rate.

The guide or companion of a person with a disability must be an adult or a young person aged 12 or over.

The discount granted to the guide or companion depends on the details stated on the Mobility Inclusion Card (CMI) for Disability or the disability card of the person with a disability being accompanied:

• Free guide for a person with a disability:
  A special fare applies to the guide of a person with a disability holding a disability card with two blue bars or a CMI Disability card showing 100% disability. with the notation ‘requires assistance’ or ‘requires assistance due to blindness’ or a disability card marked ‘Third-party assistance’, ‘blindness’ and/or ‘green star’. The guide accompanying a person with a disability is only required to pay the applicable booking fee.
  
  • Wheelchair user (UFR) who can be transferred to a seat on the train: their guide/companion travels in the same class as the UFR passenger, provided they pay the applicable booking fee.
  • Wheelchair user (UFR) who is “non-transferable” to a seat on the train: The “non-transferable” UFR passenger is automatically allocated a seat in 1st class. Their guide or companion travels alongside them in 1st class, but pays only the booking fee equivalent to 2nd class.
    
• Guide for people with disabilities (PSH) at 50% discount:
  A specific fare applies to any guide for a person with a disability (PSH) holding a CMI Disability card with no special notation, or a disability card with no special notation or bearing the notation ‘white cane’. The PSH guide is entitled to a 50 per cent discount on the standard individual fare for the day of travel.
  
• Guide for a Person with a Sensory or Physical Disability (PSH) – Free for the Blind:
  A special fare applies to any guide accompanying a blind person with a disability card or a CMI Disability card bearing the notation ‘requires assistance due to blindness’ / ‘third party’ / ‘Blindness’ and/or ‘Green Star’. The guide accompanying the person with a disability is only required to pay the booking price applicable to the class in which the person with a disability is travelling.
  

Please note that the guide/companion does not count towards the minimum group size of 10 people required to form a group; the group must comprise at least ten travellers, excluding the guide, travelling at the standard group fare.

The station assistance service is a free service offered to people with disabilities (PSH) and people with reduced mobility (PMR).

Please remember to book your assistance with the Assist'enGare service before departure. At your departure station, this service ensures you are accompanied from the ‘Assistance for Travellers with Disabilities’ reception point to your seat on the train.

On arrival, you will be accompanied from your seat on the train to the station exit, to your seat on your connecting train, to the station’s taxi rank, or to any other location of your choice within the station.

Find out more

When you make your booking, your group is usually seated in the same carriage; however, depending on availability on the train, you may be seated in several different carriages.

Your seating arrangements will be confirmed on your e-tickets, which will be sent to you 11 days before the date of the first leg of your journey.

• Please arrive at the station at least 1 hour before the train’s departure.
• Remember to label all your luggage clearly (compulsory).
• Show your e-tickets (printed or on your smartphone) at the access gates.
• Allow sufficient time for connections to accommodate the group’s journey (purchasing tickets if necessary, journeys on public transport, travelling with groups of children, etc.).
• Find out about all the services available at the station on the Gares & Connexions website.

Each member of the group must be able to carry all their luggage in one go. Beyond the boarding gates, only those holding a valid ticket are permitted on the platform.

You may take, per person, up to 2 labelled items of luggage with maximum dimensions of 70 x 90 x 50 cm (suitcases, large rucksacks, hiking bags, sports bag) and 1 labelled carry-on bag with maximum dimensions of 40 x 30 x 15 cm (rucksack, shopping bag, laptop bag).

• Failure to comply with the luggage labelling requirements on board TGV INOUI trains may result in a fine.
• Failure to comply with the luggage policy on board TGV INOUI trains may result in an additional charge of at least €50 per non-compliant or excess item of luggage (up to a maximum of €150).
• If you obstruct passage in the aisles or unduly occupy a seat or luggage space, you may be liable for a fine of €150.

For further information, please consult the SNCF Voyageurs passenger fares.

General Terms and Conditions of Sale for Group Travel, applicable from 13 October 2026 (pdf)

General Terms and Conditions of Sale for Group Travel, effective from 13 October 2026 (Word)