Relations with National Consumer Organisations

The representatives meet as the Advisory Council twice a year, chaired by the CEO of SNCF Voyageurs.

At these meetings, the^{associations¹} can raise key issues directly with him regarding the passenger experience or the proposed direction in light of regulatory and legal developments.

Outside of the Consultative Councils, the associations may contact SNCF Voyageurs directly regarding problems encountered whilst travelling, in order to provide clarification for their members.

The various local offices of SNCF Voyageurs are in regular contact with representatives of consumer organisations, thereby enabling feedback to be gathered at the local level and customer grievances to be addressed.

Thematic meetings and visits are organised with representatives appointed by the associations to explain the conditions under which SNCF Voyageurs’ products and services are delivered.

For example: a tour of the Operations Centre that oversees our train services, discussions on developments in customer service, and exchanges with the ‘Train + Bike’ project managers at SNCF Voyageurs, etc.